Shipping services
We arrange the transportation, storage and clearance services described on this website. Acceptance of a shipment is subject to the details you provide being accurate and to the route being available.
Terms & Conditions
The terms that apply when you request a quote or ship with Eastlane Express.
This document uses placeholder language pending legal review. Eastlane Express does not claim compliance with any specific jurisdiction until that has been confirmed.
Customer responsibilities
You are responsible for describing the goods accurately, packing them adequately, providing correct addresses and contact details, and supplying complete and truthful documentation.
Prohibited items
Illegal goods, dangerous goods that have not been declared and approved, and items restricted by the origin or destination country cannot be shipped. Contact us before booking if you are unsure whether an item is acceptable.
Delivery estimates
Estimated delivery dates are estimates only and are not guaranteed. Transit times can be affected by customs, carrier schedules, weather and other factors outside our control.
Customs
Shipments crossing borders are subject to inspection and clearance. Duties, taxes and charges imposed by the destination authority are payable by the importer unless agreed otherwise in writing.
Damaged shipments
Damage must be reported promptly, with the tracking number, photographs and the original packaging retained, so the claim can be assessed.
Lost shipments
If a shipment cannot be located, we will investigate with the carrier and agents involved and keep you updated through your shipment record.
Payments
Charges are payable in accordance with the invoice issued for the shipment. No price is final until it has been calculated and confirmed by us in writing.
Refunds
Refund eligibility depends on the service booked and the stage the shipment has reached. Requests are reviewed case by case.
Limitation of liability
Liability is limited to the extent permitted by applicable law and by the conventions and carrier terms that apply to the transport mode used. Placeholder language is used here pending legal review.
Contact information
Eastlane Express, Shenzhen, Guangdong Province, China. Phone: +1 (628) 312-9920. Email: [Verified company email pending]. Registered street address: [Verified street address pending].